Klodhoppers in Hove

• Donna Mum to Amy (age 14) and Joshua (age 10), Hove

  I like Klodhoppers because it's relaxed and the people are very professional. We have been going for years and when the children were younger they really enjoyed playing with the basket of toys. They always put the customer first, and are very good at recommending the best type of shoes - they won't sell you just anything! I would highly recommend them.

  Donna 20 Jun 2014

  5.0

  

• Fiona, Mum of Two, Brighton

  I’ve been taking my girls to Klodhoppers since they started walking. They have wide feet and we were struggling to get nice shoes in high street stores. Klodhoppers have the best selection of quality leather shoes in Brighton and their experience and advice of fitting shoes correctly is has been really helpful for us. We love their loyalty offers for regular customers and all the different styles and brands they stock that you can’t find anywhere else.

  Fiona 19 Jun 2014

  5.0

  

• Mita mum to Aryan (3 and half) and Elena (1 and half)

  I like the atmosphere and how kid friendly it is. There is lots of choice and Kim and Mark are really good at properly fitting and advising what shoe is best. Kim is specially trained so I feel confident that my children are getting the best service and the right shoe for them.

  Mita 19 Jun 2014

  5.0

  

• Gran of five

  My daughter was treated appallingly by the owner 2 weeks ago when she returned a pair of Vans that the sole had come off of after only 9 days of use.
  My daughter and her many friends have spent thousands in this over priced trendy shop over many years and she will in future go elsewhere when any of her 3 children need shoes.
  She and I will also spread the word of how rude sarcastic , and obnoxious the man was .

  Polly 21 Nov 2014

  1.0

  Klodhoppers – We are truly sorry that you feel this way. As a family-owned independent, we are only too aware of the importance of good customer service, expert fitting advice and quality products to fit all budgets. We always welcome praise when due and, of course, criticism when constructive. If there is a manufacturing fault with a product then in accordance with relevant Sales of Goods Regulations we would offer a repair if appropriate, or refer it to the manufacturer for quality control testing. In this particular instance, we did not feel that the fault was due to the manufacturing process, but rather inappropriate use, and we advised the customer of this accordingly, but certainly not in the manner described. We are always at pains to point out to our customers that the product must be appropriate to what it’s being bought for, e.g. a canvas shoe is not suitable as a school shoe. We tried to explain this to your daughter in the shop and understand how frustrating this must be for the family. We are sorry that in this case our hands are tied and we could not help. To the best of our knowledge, the lady who has written this review was not in the shop at the time.

• Kim, mum of Lilly (10), brighton

  Love klodhoppers! Staff are brilliant, helpful, friendly & knowledgable.
  Always a great selection of shoes & boots.
  Id struggled in the past to get shoes for my daughter as her feet are quite narrow, with some other children's shoe shops advising me to put extra insoles in!
  Not at klodhoppers though! They advised straight away the brands she wouldn't be able to wear & gave her a range of shoes to try on. Was so nice to be in a shop where they weren't just trying to make a sale.
  They are quite pricey but I don't mind as she has a selection to pick from & I know they fit perfectly & they last her.
  Added bonus that they also do some adult shoes!!

  Kim 14 Oct 2014

  5.0

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